Anokhi Threads — Recieved the wrong product

Website: anokhithreads.shop/shopnow/?fbclid=PAAaZ28aOm69lNVCSxDa4llpRN9Gq-JFxjHIYQBiNq-RRBK1vzKhktXE5QkQQ_aem_AQkNyW6m9skbElpz3ZMMFGz_gLKWsnF-rED1_ckiVlpL6Nwmbt9Br7UyLbchb7At_H3M0ggVdSBYJne1oVD_NkL2qG8

Recently placed an order with Anokhi Threads. But when the product was delivered, i recieved the wrong product which wasn't same as the picture shown in their website. Also, the return option isn't available contrary to the fact that the website shows 7 days return policy. Moreover, there's no response from the website despite innumerable emails and queries. Kindly help me out with this issue asap.
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