Apollo Pharmacy — apollo pharmacy - medical bill expiry date and batch numbers are not matching with the received medicine in couple of pharmacies in chennai.

Kalyan RK

from Noida, Uttar Pradesh

Feb 1, 2020

Address: 600119

Jan 26th, shelcal tablet is purchased in kk salai - sholinganallur branch. The batch no of tablet given is 8ch2f216 and billed as 8ch2f242. Working staff has no idea why it’s like that.

Jan 31st, fol-123 cap tablet is purchased in thoraipakkam branch. The batch no of tablet given is foca19029 and billed as foca19032. Working staff again has no idea on this.

Contacted customer care and they are not able to give solution or updates on this on the top customer care is charged without info on the ivr before for no service or resolution provided.

I need why the billing is provided wrongly and this raises a question on genuinety if the medicine.

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Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2020

Apollo Pharmacy Customer Care's response Thank you for bringing this to our notice. We’ll forward to the concerned department, They will take the corrective action. We apologize for the inconvenience once again.

Feb 03, 2020

Updated by Kalyan RK Thanks for the update. But can you update here the status of action taken before resolving this ticket?

I see a similar issue raised on 2017 also -https://www.consumercomplaints.in/apollo-pharmacy-medical-bill-expiry-date-and-batch-numbers-of-received-medicine-are-not-matching-c1807662