Apollo Pharmacy — Complaint for One laxative syrup

Purchased Looz syrup from apollo pharmacy exotica -Ahinsa khand2 Indirapuram branch which had hanging noozle and medicine was not coming in cup. Went to there outlet to show same and the sales person used his dirty hands to fix noozle back and when i asked to change the bottle which they refused. The medicine was in cup and he used his bare dirty hands for same and expect me to drink and use that same bottle. Please raise complaint againt that. They have kept my bottle and not refund or exchange is done .