Apollo Pharmacy — Defective product received

With reference to order number - #[protected]. on 19th April'21 I ordered a pulse oximeter which was defective. It didn't switch on even after putting multiple new batteries in it. I have raised atleast 50 email on the helpline and atleast have call 150 time on the customer care helpline yet no resolution on this issue. Please help me get a refund on this product.
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    Apollo Pharmacy Phone
    +91 40 6060 2424
    Apollo Pharmacy Address
    No.96, Rabiammal Ahamed Maidden Building, 2nd Floor, Greams Road, Thousand Lights, Chennai, Tamil Nadu, India - 600006
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