[Resolved]  Apollo Pharmacy — irresponsible staff.

Address: Chandan pakur Bazar Barrackpore, Kolkata, West Bengal, 700q22

My father is a cancer patient, a medicine was required, i have called apollo pharmacy chandan pukur bazar barrackpore, kolkata outlet when i was in morning when i was in office, i asked that do you have the medicine (Megasty 160 mg & graniset 1mg). They checked in system & told that yes they have it, i requested them plz keep these 2 said medicine i will take once i return from office, as it is very imp. They told no worries we will keep it for you, & for that reason i haven't check in other medical stores or outlet, when i reached the above mentioned outlet at 7 30 pm they told that we are sorry, but the said medicines are not available right now, it is showing in stock but we do not have it, you have to come tomarrow.
My concern is then why you guys have told me that you will get, & if it was not there you can called me up earlier and would have told me about the situation, i would have bought it from some other place on my way.
This is not a medicine of a small disease, it is for a critical illness medicine & this guys have taken this as so casually. Very sorry to say that you should first train your staffs properly, tell them the importance of a medicine & time of a customer.
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Jun 29, 2019
Complaint marked as Resolved 
Apollo Pharmacy customer support has been notified about the posted complaint.
Verified Support
May 29, 2019
Apollo Pharmacy Customer Care's response
Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP0519-47 in your mail to enable us to address your concern on priority.
 
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