Apollo Pharmacy — Item was not delivered and there was no refund also

Hi Team,

I had ordered Mamypoko diapers for my 20 month old daughter on 6th of June 2021, also had made the online payment through paytm.
The item was not delivered where as i received message stating its already delivered, also the status in app shows as delivered.
Upon complaining to customer support which is one of the worst support i have ever seen . they have only wattsapp chat support and there no phone numbers or toll free call support, they informed me that its escalated to local site and they will reach back to me .
I have not yet been contacted by any of the local support team neither anyone bothered to resolve my query . Its really hard and finding difficulty approach anyone from apollo 247 team.