[Resolved]  Apollo Pharmacy — medicine delivery services

Address: Sarai Jullena, New Delhi, Delhi, 110025

I am a regular apollo pharmacy customer and a member. I generally order from the julena outlet near new friends colony. However the customer service there has been horrible. The staff is insolent and does not take any respinsibility. I ordered a few sos medicines and i kept calling them for updates and they kept saying it is coming. However when i called once again more than two hours later, a particular manoj in the staff said that they couldn't deliver it since the delivery boy hadn't come. Is it not the responsibility of the staff to at least inform me that the medicine will not be delivered, even when i have been regularly calling for updates? I am shocked at this horrible behaviour on the part of the apollo pharmacy staff, that too of such a large organisation. And this is not a lone incident. This issue has been occurring for a while. Everytime there is some issue or the other with delivery and an average of two hours is taken to deliver even the smallest of orders, even when the distance between the shop and my address is barely 500 metres. I would like authorities to please check whatever issue they have with delivery, and if they can't deliver medicine then they should just say so. Please take necessary action as soon as possible.
Nishat zaidi