Apollo Pharmacy — Medicines not delivered on time

I am very much disappointed with the services provided by the company. In all their advertisements they committed to deliver medicine within 2 hours but I have ordered medicine on 11th June, 2021 which is not yet delivered. I am referring to the order number[protected]. After waiting for almost one week when I inquired the status of my order, I was asked that medicines are not available and if you wish you can cancel the order. If medicines were not available then why was my order taken. These medicines are for my parents who are senior citizens and continuity in their medicine course is very important. If they won't be able to deliver the services on time then stop making fools of the customers.