[Resolved] Apollo Pharmacy — misappropriation of online payment for medicines

Jroj

from Noida, Uttar Pradesh

Jun 12, 2019

Address: Apollo Hospitals Complex Jubilee hills, Hyderabad, Andhra Pradesh, 500033

I placed an order No[protected] and paid 960/- rupees ccavenue ref[protected] on 18/01/2019 at 14:54:49.
No response from Apollo Pharmacy so I wrote to them on their customer care e mail id [[protected]@apollopharmacy.org] informing them that after 24 days there is no supply.This was on 11th Feb 2019.
Again no response so I wrote again on 24th Feb 2019 to the alternative e mail id [[protected]@apollopharmacy.org] to which again there was no reply.
Then on 12th March I wrote to the Chairman and founder Mr Pratap Reddy sent by speed post with confirmed delivery and again I got no reply.

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Jul 14, 2019

Complaint marked as Resolved

The Company just refunded my money. No communication other than a credit entry in my Credit card account. They wrote back on the forum site that an official will get in touch but that was a false promise as nobody contacted me. I will never ever buy from them in the future as they are untrustworthy and unprofessional.

Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2019

Apollo Pharmacy Customer Care's response Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.

Sep 20, 2022

Updated by Jroj Nobody got in touch.I just stopped using their on line service.

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Comments

Kalyan Vysyaraju

from Erraguntla, Andhra Pradesh

Jun 17, 2019

I purchased one touch glucometer machine and the machine is not working and showing wrong values difference more than 100 and ny manually and other machine plz issue the otherwise I complaint in police station duplicate machines are saling on store the person is serious person

Apollo Pharmacy Customer Care's response, Jun 17, 2019

Verified Support

Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.