| Address: Apollo Pharmacies Limited No.9, Bishop Gardens, Raja Annamalaipuram, Chennai,Tamil Nadu- 600028 |
I am writing this complaint in regards to an Apollo Pharmacy gift voucher I purchased through GYFTR. The gift voucher was valued at INR 5000 and had a validity period until 02 Feb 2024.
As a physically disabled person who requires regular medication, I had purchased the voucher with the intention o[censored]sing it to purchase medicines. I was able to use the voucher once and redeemed INR 1496.5 to place an order for medicines. However, when I tried to use the remaining balance of INR 3503.5, I was informed that the voucher had expired, even though its actual expiry date was supposed to be in February 2024.
When I contacted GYFTR's and Apollo's customer care team to seek clarification, they informed me that the voucher could only be used once, even though this limitation was not clearly stated in the terms and conditions. I believe this to be misleading to consumers and a violation of consumer protection regulations as per consumer protection act 2019 and I would take this issue to consumer court if this is not resolved fairly. (I'm getting the affidavit ready)
Furthermore, the terms and conditions of the voucher did not clearly state that it could only be used once nor its no where mentioned that its a single use voucher. I feel this lack of clarity is misleading and deceptive to consumers.
As a loyal customer of Apollo Pharmacy, I am disappointed by the lack of transparency and clarity in the terms and conditions of the gift voucher, which has led to me losing a significant amount of money. I would like to request a refund or an unlocked voucher from Apollo Pharmacy.
Gift Voucher Details:
Gift Voucher: [protected]
Value: INR 5000.00
Date of purchase: 23 March 2023
Validity: 02 Feb 2024
My details:
Phone number: [protected]
Email: [protected]@gmail.com
Name: Logu Easwaramoorthy
I hope this issue can be resolved quickly and I can continue to be a loyal customer of Apollo Pharmacy.
Sincerely,
Logu Easwaramoorthy
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