Apollo Pharmacy — no order was delivered nor refund initiated till date

Related to order id :[protected], this order was pending since 11 march 2020, not order was delivered nor refund initiated till date even after talk to customer care always give us a assurance to wait. The apollo pharmacy customer service also very very substandard they not provide any docket no.in reference of complaint nor declair his/her name and also left in mid of chat.

I want to know the current status of order id :[protected], which is still shows pending. Please short out this issue.

Thanks,