[Resolved]  Apollo Pharmacy — Order cancellation and no refund made

I ordered for a sunscreen worth rupees 990 on the 24th of this month and somehow my order was cancelled by your team without any prior information of any sorts regarding the same. And i tried calling on your customer care services which says it is invalid. I will definitely not buy anything from here in future and will suggest also not to buy things from this site. This has been really agitating an experience. I want my money back. I have never faced such a problem from anywhere while making an online transaction for any stuff in the past. You people cannot take someone’s money just like that.
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Mar 28, 2021
Complaint marked as Resolved 
It has not been resolved i havent recieved my money back i didnt get any message or call regarding it as yet.
Apollo Pharmacy customer support has been notified about the posted complaint.
Mar 28, 2021
Updated by Divinediva
It has not been resolved stop marking it as resolved
Verified Support
Mar 30, 2021
Apollo Pharmacy Customer Care's response
Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number APL0321-901 in your mail to enable us to address your concern on priority.
 
2 Comments

Comments

Order No.[protected] dtd 30.04.2021 not been delivered which was suppose to deliver on 01.05.2021 till date it is not delivered we have also not received any information about the reason behind delay if is not delivered by today You are instructed to cancel the said order and refund to bank
Dear Apollo Pharmacy,

I had order one oxymeter to on 26th of April 2021 but as it was not in stock my order got cancelled. Its been more than 10 days that I have not received the refund.
Can you please check and confirm? Details enclosed of my order for your reference.

Regards,
Rajni

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