Apollo Pharmacy — Refund of 360 due to a transaction to the wrong account.

NG7

Oct 31, 2020

Address: S No 340/1218/1, Ward No 191, 1218, GF, AECS Layout - A Block, AECS Layout, Singasandra, Bengaluru, Karnataka.

On the 2nd of October, medicine worth ₹360 was purchased and while paying, a different code was scanned due to which the money was sent to Apollo hospitals enterprises Ltd instead of the local apollo branch. After which I had to send in money again to that branch and was informed that within a week I would get a call from the Hyderabad office followed by my refund but since then haven't recieved any response. It's been a month I haven't received any kind of call nor my money has been refunded. Kindly look into this matter.

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Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2020

Apollo Pharmacy Customer Care's response Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number APL[protected] in your mail to enable us to address your concern on priority.

Nov 23, 2020

Updated by NG7 I have emailed the details to the above mentioned email but haven't received any kind of response. Very disappointed.