[Resolved] Apollo Pharmacy — regarding refund of a purchased product

[Resolved] Apollo Pharmacy — regarding refund of a purchased product

K kavan parikh from Ahmedabad, Gujarat Nov 29, 2018

I had purchased a xylomist nasal drops from Apollo pharmacy outlet of new ranip, Ahmedabad and had paid through Paytm 2 days back. I wanted to refund the product due to lack of indication for its use. But the vendor denied for giving the money back or crediting it into our Apollo account or even buying some other medications in place of it, and the reason given was that since payment is done online the product can't be taken back. Is there nothing that can be done? Was this information helpful? No (0) Yes (0)
Jan 3, 2019 Complaint marked as Resolved Apollo Pharmacy customer support has been notified about the posted complaint. Verified Support Dec 03, 2018 Apollo Pharmacy Customer Care's response Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP1118-95 in your mail to enable us to address your concern on priority.
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Comments

Rinkul123

from Bhubaneshwar, Odisha

Dec 3, 2018

3 days ago i have purchased medicine from one of their Hyderabad Store and i have received Duplicate medicines. It is very clear in-fact admitted by your own salesman. So i need to know who and how the action is taken against the whole fake/duplicate medicine stuffs ?

Apollo Pharmacy Customer Care's response, Dec 18, 2018

Verified Support

Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [email protected] mentioning reference number AP1218-55 in your mail to enable us to address your concern on priority.