[Resolved]  Apollo Pharmacy — rs.852 loss for an insulin injection change due to the dr. changed the insulin.

Address: Chennai, Tamil Nadu, 600037

I have procured medicine including insulin in apollo nolambur, in a week time dr. Changed the insulin, i have returned the unused insulin and got a different insulin, rs. 852 loss for the replacement. My bill number is 16342mb000032, i have escalated this issue with the supervisor sakthivel and his manager vinothkumar, not got the solution and they have blocked my number, kindly let me know the right person to get the solution.

Thanks and regards
Regan
[protected]
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Jan 4, 2020
Complaint marked as Resolved 
After one month struggle (Daily called the customer support and the regular follow up), I have got my money back. Thank you so much who are all helped me in this. Special thanks to Mr. Varun (The customer care executive) who have taken much effort to fix this issue. Thank you so much Mr. Varun (The customer care executive) and Mr. Srinivas (Varun's Manager) for your words and effort. After one month struggle I have got my money back, Thank you customer support. All these struggle due to the sales person Mr. Lokesh, His supervisor Mr.Sakthivel and His Manager Mr. Vinoth kumar. Mr. Lokesh (Given a false commitment on the time of transaction and the difference between the original bill and the return medicine bill) Mr. Sakthivel (Given false commitment at the time of purchase and not given the solution and blocked my number) Mr. Vinoth Kumar (Not given support and blocked my number, As a Manager if he gave a proper solution, This much stress would not be there) Kindly take necessary action on the person who are in the responsible position. Thanks and Regards Regan
Apollo Pharmacy customer support has been notified about the posted complaint.
Verified Support
Nov 26, 2019
Apollo Pharmacy Customer Care's response
Hi Regan,

Our sincerest apologies for the inconvenience caused.
We request you to share your contact details at https://bit.ly/2k1A23m. We will resolve your issue as soon as we can.
Verified Support
Nov 26, 2019
Apollo Pharmacy Customer Care's response
Hi Ghoswa!

We are unable to view the details shared by you due to privacy concerns. We request you to share your details at https://bit.ly/2mfCzYG We will resolve your issue as soon as we can.
Verified Support
Dec 03, 2019
Apollo Pharmacy Customer Care's response
Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.
 
2 Comments

Comments

Hi sir my order no[protected] I order on 15/11 and I clear all payments done still not deliver so I request it will be deliver or refund response as soon as possible..
Thanks
Apollo Pharmacy Customer Care's response, Dec 14, 2019
Verified Support
We understand that our official has contacted and assisted you with your concern. Is there anything else we may assist you with?
Dear support team,

Thank you for your reply, I have updated the details in the given link.

Thanks and regards
Regan

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