Apsrtc — non refund of ticket amount

Address: Krishna, Andhra Pradesh

We reserved two tickets online to travel from tirupati on 15th april 2018 through redbus portal to apsrtc and ticket number is 74471350. But we received a message on 16th april, just a few hours before journey that the bus service no: 3488 (In which we are about to travel) was cancelled. Obviously we expected refund of the amount which was not done till date. When we inquired apsrtc, we were informed that, since we booked the ticket through redbus portal, we have to contact them only for the refund.
We, ourselves did not cancel the tickets, but the bus service was cancelled by apsrtc and they did not bother to make alternative arrangement. Later we requested redbus portal for the refund. They informed that we would have get the refund if we were claimed for refund before 1st of may. It is a surprising thing that there is a last date even to ask for refund. We suffered a lot for no fault of ours. Hence we request you to look into the issue symptomatically and see that we get back our amount and also due compensation either from apsrtc or from red bus portal.

Regards
Sunil and nandakishore