I am writing to express my dissatisfaction with the service provided by AquaFresh Pro, a multi-brand service expert that claims to be affiliated with AquaGarud. I have been deceived by their false representation and charged an exorbitant amount for changing the filters of my water purifier and signing a two-year annual maintenance contract (AMC).
On September 14, 2023, I raised a service request from AquaGarud’s website as usual. I received a call from AquaFresh Pro, saying that they are from AquaGarud and that my AMC is due. They did not mention that they are a third-party service provider and not the authorized dealer of AquaGarud. I agreed to schedule a service visit for the next day.
On September 15, 2023, a technician from AquaFresh Pro came to my house and changed all the filters of my water purifier. He also convinced me to sign a two-year AMC with them, saying that it would cover all the future services and repairs. He collected Rs. 10000 from me as the total charge. When I asked him if he is from AquaGarud, he said yes and showed me a fake ID card. He also gave me a receipt with the name and address of AquaFresh Pro, which is different from AquaGarud’s official website. I realized that I have been cheated by this company and that they have no connection with AquaGarud.
I am very unhappy with this fraudulent and unethical behavior of AquaFresh Pro. They have not only lied to me about their identity and affiliation, but also overcharged me for a service that should have cost much less.
I request you to take strict action against AquaFresh Pro and their technician for misleading and cheating me. I also demand a full refund of Rs. 10000 that I paid them for the service and the cancellation of the AMC contract. I have attached the receipt and the fake ID card as proof of their fraud.
I also wonder how they have obtained my personal details, such as my phone number, address, water purifier model, and warranty status. This is a serious breach of privacy and security that needs to be investigated.
I hope you will look into this matter and resolve it as soon as possible. Please contact me at my email address for any further information or clarification.
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1. As soon as you suspect foul play, inform your bank by phone and also by an email complaint (within 24 hours). In your email, provide a screen shot of the transaction and the account to which transferred.
2. Register compliant in the National Payments Corporation of India (NCPI) website.
3. Register complain in the National Cyber Crime Reporting Portal website under “Financial Fraud”
https://cybervolunteer.mha.gov.in/webform/Volunteer_AuthoLogin.aspx
4. Reversal of amount to your account will usually take upto/ app. 90 days after your bank investigates (if the company is genuinely fake/fraud) the matter.