Ashbin — Money deducted order not placed

I m a regular customer of ShopClues/ qoo10 global register with mail id [protected]@rediffmail.com mobile no linked is [protected]. Today tried to place 2 orders but money is deducted from my bank but order is not placed. I request you to look into this matter & please refund my money back or accept my order .The UPI reference number for which money is ducted are upi ref. No.[protected] &[protected]
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Dear Customer,

Greetings from ShopClues.com

Based on your concern, we request you to provide us with details of the order (Order ID/Registered Email ID/Registered Contact Number) you have placed with us.

Please share the details within 48 hours so that we can resolve the concern to your satisfaction.

We value your relationship with us and we are looking forward to serve you better.

Best Regards,
Customer Support Team
ShopClues.com

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