[Resolved] Asian Big Bazaar — My product ordered on 30th Dec. 2016 has not been shipped yet.

ramthianga

from Aizawl, Mizoram

May 12, 2017

Address: New Delhi, Delhi

Website: asianbigbazaar.com

I have attatched the product i ordered from Asian Big Bazaar. It was ordered on 30th December, 2016. I was told that it will be shipped by the end of January 2017. But it was not shipped. On telephoning the customer care, i was told that it had been sent for lab testing and the shipment of the product will be delayed.
After a few weeks, i inquire again. They mentioned the same proglem.
On asking them again after a few weeks, they said that there is a problem with the order i made and offered me to choose another product of the same price, which i did.
But there was no news of its shipment. On inquiry, they mailed me that it will be shipped by 5th May, 2017.
I have mailed them inquiring about the product, but no response.
Today ie. 12th May, 2017, i tried calling the customer care and other numbers they used to call me from, but the operator answered saying that "it is temporarily out of service".

Kindly, i urge you to inquire my complaint and make them send me the product i ordered worth 40000 rupees as soon as the soonest possible.

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May 16, 2017

Complaint marked as Resolved

[email protected] [email protected] [email protected] (emails i usually receive from) 011-30145850 011-30145846 011-30145830 (calls i usually received from) Date 16/05/2017 no mails or calls yet from Asian Big Bazaar.

Asian Big Bazaar customer support has been notified about the posted complaint.

May 16, 2017

Updated by ramthianga Today is the 16th of May, 2017. Even after four days after the complain, there has been no update from Asian Big Bazaar either through e-mail or phone calls.
Why are they not reported to the police even after so many complaints against them?

Verified Support

May 18, 2017

Asian Big Bazaar Customer Care's response Dear Customer,

We apologize for the inconvenience that may have been caused to you.

We will share this information with dispatch department and get back to you with an update.

Also, please note that our helpline number has changed to +91 [protected]

Regards,

Team Asianbigbazaar.com

+91 [protected]

[protected]@asianbigbazaar.com

Jun 20, 2017

Updated by ramthianga Yet again, i was mailed that the product be sent on or before 16 June, 2017. Today is the 20th of June, 2017 and still no news of the product being sent. The order was made on 30th December, 2016.