Asianet — Damage of tv because of asianet set top box

pillaimanu8

Oct 20, 2015

Address: Alappuzha, Kerala, 690510

Dear Concerned, I Mr.Manu an Asianet Yearly paid HD Set top box Subscriber under the name of Santhamma T(Relation:-Mother) DC91011938 paid Rs 7250 for connection on[protected] facing an issue of surge current from the Asianet HD set top box.Because of this unwanted SURGE CURRENT from the HD set top box our TV motherboard was burnt completely.As we made an Servicing to our TV, they informed us this was happened because of surge current from the HD SET TOP BOX, we didn't use the TV almost 1month as it was got damaged and was in service center then we informed to the ASIANET, then the service man of ASIANET had a visit to our home and replaced the HD SET TOP BOX and said that it won't happen again.But again we faced the same issue, 2days before again my TV worth Rs.70, 000/-got damaged because of HD SET TOP BOX.This time we may not able to do servicing to my TV as it was completely damaged. As this is because of your poor quality HD SET TOP BOX, we lost our TV as well as our valuable time. So, I need a refund of my yearly payment and SET TOP BOX charges totally Rs.7250/- and also looking for an compensation for my TV worth Rs.70, 000/- So, please take an immediate action on this complaint and do needful ASAP. Regards, Manu Qatar Mobile:-+[protected], India Mobile:-+91 [protected], Mail:[protected]@gmail.com.

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Asianet Satellite Communications customer support has been notified about the posted complaint.

Oct 24, 2015

Updated by pillaimanu8 Dear Concerned, I Mr.Manu an Asianet Yearly paid HD Set top box Subscriber DC91011938 paid Rs 7250 for connection on[protected] facing an issue of surge current from the Asianet HD set top box.Because of this unwanted SURGE CURRENT from the HD set top box our TV motherboard was burnt completely.As we made an Servicing to our TV, they informed us this was happened because of surge current from the HD SET TOP BOX, we didn't use the TV almost 1month as it was got damaged and was in service center then we informed to the ASIANET, then the service man of ASIANET had a visit to our home and replaced the HD SET TOP BOX and said that it won't happen again.But again we faced the same issue, 2days before again my TV worth Rs.70, 000/-got damaged because of HD SET TOP BOX.This time we may not able to do servicing to my TV as it was completely damaged. As this is because of your poor quality HD SET TOP BOX, we lost our TV as well as our valuable time. So, I need a refund of my yearly payment and SET TOP BOX charges totally Rs.7250/- and also looking for an compensation for my TV worth Rs.70, 000/- So, please take an immediate action on this complaint and do needful ASAP. Regards, Manu Qatar Mobile:-+[protected], India Mobile:-+91 [protected], Mail:[protected]@gmail.com.
As we didnt get any response from your side I am going to upload this situation in social networks like face book & twitter along with documents and mail references.

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Comments

pillaimanu8

Oct 24, 2015

As we didnt get any response from your side I am going to upload this situation in social networks like face book & twitter along with documents and mail references.

Sherin K

from Ernakulam, Kerala

Nov 19, 2015

Hi - Did you get any response from the ASIANET . I have also faced same issue and they are not reverting on this

Jeffmath

Mar 31, 2020

Similar but worse issue today on March 30th, 2020 (in Vadvathoor, Kottayam). A power surge that went through the Asianet hd setup box, to our TV and a connected laptop. It came in from circular Coax TV cable into the setup box, the respective HDMI ports are burnt on the setup box, TV and laptop after
Immediately after the incident, there was a huge popping sound and strong burning smell from the Asianet setup box, TV and laptop. If we weren't home, and there was a serious fire would Asianet be responsible ? If our elders were home alone ? I'm sure the TV (Sony 42 inch Bravia), Dell Inspiron 13 series (2 years old) will need replacement as they are burnt black near the hdmi, and will not be fixed by changing motherboard or ports. None of the other connected devices at home had any issues, somehow just the Asianet aux line did all this damage.