Asianet — Digital tv

Address: Kozhikode, Kerala, 673005

I registered a compliant about setup box not working, via the centralised customer care on 18th June. The technician came on the 21st only after multiple calls to the local office in East Hill, Calicut, even after this. He replaced the setup box with another one and said some channels may not work for some time. We could see atleast some channels then. However, after we switched it off and started it again later, no channels could be seen.A message said 'channel not subscribed' for every channel except ACV. Since then, I have been trying to get it fixed. The centralised customer care keeps trying to refresh the connection using the mac id but have been unsuccessful so far. They have forwarded my complaint to the local office also multiple times in vain. The local office does not pick up calls at all. I finally got the AMO's contact number for this region and he made the local office call me on 27th. They promised to send someone but that hasn't happened yet. The office is yet again unreachable. I can't reach the nodal customer care officer or any of the numbers listed in the website for calicut region. I have a yearly subscription including AMC and I am fed up. Fix it immediately.