| Address: Sreekariyam, Thiruvananthapuram, Kerala, 695017 |
Subscriber ID AG2000640
Communication received from Asianet call center:
The annual subscription for the ID got expired on Feb 2019. Bill amount of Rs 1237 for last 5 months is pending.
Grievance:
1. Insisting on high value billing -- The billing for the subscriber as mentioned by the call centre, for the period or five months comes to Rs 248 per month. On enquiry, the billed plan is much higher than what we have subscribed till Feb 2019. All these years we have opted for "basic plan**" only. To the best of our knowledge, the current basic plan is 130 + GST. We didn't give any kind permission to any Asianet officials to change our plan from "Basic" to any higher plans other than basic. All changes made on the subscription was at sole discretion of the cable operator.
(**Here the basic plan means any plan with lowest charges. Till 2018 I have subscribed for the lowest plan only; available as on date. I have no intention to watch all channels you are providing. I watch only handful of channels and never insisted on any channels throughout the subscription.)
2. Purposeful action from Asianet to keep the crucial information of plan change undisclosed.---- The information of plan change has intimated to me after 4 months. Instead Asianet has run service at a higher value plan for all these months. This is a purposeful action to insist on payment after a period of time; thus as good as cheating.
I had no intention to default the payment. When we approach the agent for making the payment (which we usually do), he has informed to collect it from us on later date, since some confusion in payment is going on in your office.
Regarding the issue I had discussion at several levels at your office (call center, BDM and one senior manager). With respect to the discussion, today the senior manager has offered to pay Rs 177 / month to resolve the issue. When I asked for a mail confirmation, he denied for the same and asked to pay the full amount of Rs 1237. Actions so far from Asianet is to thus to insist on predefined pack or bouquets without providing proper intimations and real choice.
Resolution Requested:
In this situation I wish to do the payment of the basic plan offered by Asianet from Feb 2019 till date based on your official communication in writing within 4 working days. I repeat, I have no intention to default the payment.
I am looking forward to hear from you before moving to regulators.
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