Asianet Satellite Communications — Regarding net issue

I am a subscriber of Asianet Broadband (CN165563) residing at Thiruvankulam area. During the month of September, I have activated a plan of 4000GB for 4 months, because of work from home nature of our jobs. But soon remote working has been changed to regular company timings, which drastically reduced our internet consumption ( only below 300GB) for 4000GB plan.

But Automatic renewal of the same has been made without any prior information, which came to my notice only after the pop-up message of "4760Rs for another 4 mnths. "

So, Please inform the customers regarding the auto-renewal plan prior to the deadline. I tried to contact your team the first day itself, but was not successful. It was during this time additional charges were being imposed from your side.
I had conversations with 4-5 customer representatives, whom ensure me a call back, which end up in just words only.
But bill amount was been sending regularly to mobile despite of a conversation. If enquired, the representatives are claiming that they can't do anything nor provide any number of those concerned persons who are sending mails.

Also at the time when I opted for the plan, they told me that an amount of 160Rs will be automatically credited to my account. But later, only when the cable TV operators called me, I came to know that further some procedures are pending to credit the amount.

It's very disgusting that such an act happen from your side in such a pandemic conditions; feel as if you won't value your customers needs.

So plz understand customer needs and priotise them for your long run.

Hoping a call from your side.


Regards

Your valuable Customer