Asianet Satellite Communications — request for immediate resumption of service, old mac: e448c7e6d335, new mac: vm[protected] (migration to the new scheme)

Address: Kottayam, Kerala, 686016

Greetings,

I have submitted my choice of channels to facilitate migration to the new scheme subject to new trai guidelines, for two set boxes operating under subscriber code da92002210, via alacarte channels,

New mac: vm[protected] - channels: 68, valued @ rs. 410.64,

I had my set box replaced as per the advice from your service personnel, for which i remitted an amount of rs. 1150/- (Rupees one thousand one hundred & fifty only), vide receipt 2017/5779159, and my account has been debited of in advance for both the set boxes assigned,

The new mac: vm[protected] does not show the channels i opted for, and the channels i choose show an error: unauthorised channel,

Neither are service personnel available to address the issue,

Looking forward to the immediate resumption of my services, asap,

Thanking you,