Audi India — Bad/neglected service

Address: Ahmedabad, Gujarat, 380058

Website: www.audi.in

Hello, I own a Q7 since 3 years in Ahmedabad, Gujarat. I have been getting the car serviced and repaired regularly in you authorised Audi Ahmedabad dealership since. Now, since a few months, the car has started showing signs of low quality service done by the dealership. The centre console between the driver and the passenger seat, and the middle bucket seats have become somewhat lose from its respective joints and hence when I drive it, it makes a banging noise in the car. The noise is pretty loud and deceptive, and the entire fun that I get out of driving that car is now futile. But this wasnt the shocking/surprising part of the whole scenario, because I understand that Indian roads are not the best roads. I contacted the dealership at least 6 months back regarding this problem. They took the car for fixing and trials, fixed a little and sent the car back. After a few days of driving the car with no noise, again the same noise started. So I again contacted the dealership, again the same, they took the car and did the same. But to my surprise, in two days time, the noise started again. this went on for SIX months, which included me sending the car to the dealership at least once a month and sometimes twice a month to the dealership, but still they havent fixed the issue and my car is sitting in my garage as its impossible to drive. I decided to write to you as last time when the car came back from getting fixed from the dealership, I was taken to surprise and thought of doing something about it. The technician/engineer who is taking care of my car over there at the dealership is Mr. Meghan, so last time when he sent the car back, the noise was significantly gone and so I was very happy with the service. After a week, I found out that Mr. Meghan had cut up thermocol sheets into palm sized sheets and stuck them lose between the bucket seats to subside the noise. The second I pulled the middle seats down to access the third row, a rain of thermocol sheets poured in the car. It was really humiliating to see thermocol sheets in the car as a solution to a problem. I am highly upset with the service this dealership has given me and that too for such a premium car. I hope someone with a higher authority than the Audi Ahmedabad dealership looks into this matter as soon as possible and gets me a permanent solution to this issue.