Audi India — labour charges

Audi west delhi has taken claim against my car audi a6 (Hr06v0002) and took 42 days for repairing. They asked me for 11750/- approx after settlement of claim 70000/- approx.in which there is once piece which cost 35000 and remains 35000 is labour. When there is no solvage charged by insurance company.
He asked me to pay 11750 in which 2500 for insurance file charges and remaining amount is for labour charges which insurance company denied to make the payment.
So customer have to make the payment.
When i said that this is wrong if i ll pay the labour charges then wats the use of insurance.
He asked me for car dryclean and all free of cost
Audi west is fooling their customers.
I want my money back at my cost