To
Whomsoever it may concern
Audi
Re (Audi q3 service issue)
Dear sir
I (Vikas s wayal) am the owner of an audi q 3 bought from jubilant motors pune in december 2018. On 25 th september 2019 our area was flooded. Our ground floor, garden and garage were all under 8 ft of flood water. We are in a very bad state. Our car needs to be towed out to the service station, for which we have been calling the service station also the call centre since the morning of 26 th september. We haven’t received any positive response from any one. We were lucky to get out alive with our kids from there. All our belongings along with documents are lost, drowned or damaged. We are dealing with a lot of stuff at a time. We expected cooperation from a brand like audi, but instead we were being harassed for details like registration number, chassis’s number and what not. We are still being told to call different numbers to get help. A technician visited put the car in neutral but he couldn’t understand or he failed to mention it to us that the rear wheels of the car were jammed. He did not inform the related people about it. We were asked to do so and he left without giving us any help. We have been calling all the numbers available but none have come up with a solution for us. After around 30 calls to various numbers given to us by your call centre or service centres a tow truck came on the 27 th of september. But was unable to tow the car as the rear wheels were jammed. Again after calling the call centre and the audi service station pune a lady working there had the audacity to ask us as to what to do now. We are already in a bad state of mind and have been thoroughly disappointed by the service provided by audi here in pune. Our neighbour’s cars like innova, maruti, hyundai were towed within 4 hour of the complaints in supervision of their individual technicians. We did not expect to have so much grief getting service from a brand like audi. It has been 5 days since the incident but my audi is still lying in the garage. Don’t understand wether the people working with audi are lazy or reluctant or jut incompetent to do the needful.
Hope this mail reaches the right people and someone can come to our aid.
Thoroughly frustrated client of audi.
Mr vikas s. Wayal
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