| Address: Surat, Gujarat, 394185 |
First of all apologies as this is going to be a bit long.
I bought audi a4 (December 2017) from the audi surat, gujarat with reg no: gj05rc2550. It has just been 8 months that i have been using the car and have ran 11, 256 km till now.
Recently when i was away from my hometown due to some work, one of my front tyre got cracked in the running condition in midnight; there was not any severe impact on the tyre according to me. It was a hard time to replace the tyre as the given spare wheel did not have enough air pressure that i can even run at speed 50 km/hr. Spare tyre was making a strange noise while running, so i had to hold and wait till morning to replace the tyre and inflate the spare wheel.
On the very next day the right rear tyre showed a big air bubble, which was not at all acceptable as the car had just crossed 10k kilometer and i don’t think that was neither due to any side impact on the tyre nor due to low tyre pressure.
Now as the tyre company has raised their hands saying that it was due to a side impact on the car, then who is responsible for the safety because that tyre could cause any accident at any time. The tyre has just crossed 10k kilometer. I have been part of volkswagen group, i believe that audi is definitely a brand that offers best safety to their customers, then such issue are not at all acceptable as at last it is the matter of safety and quality. Having a car loaded with the safety features and a brand that believes in safety of their customers then i can’t accept such issues. Now i have zero trust on these tyre as they have just crossed 10k km and i am facing such issues, i don’t want any trye of hankook on my car, and if it is not possible to change the tyres then please keep the car with you and i won’t use it as there is no point having that car where i can’t trust on tyres. If i am getting such replies from the company and i don’t know what would happen next and by chance i face an accident due to these tyres on my car then again it would be my fault as according to the company the tyres are the best tyres. There should be something about the customer satisfaction.
Really disappointed with what have happened with me and i request you all to please give me solution for this problem soon as of now i can’t drive on these tyres and i am in no state to pay for the tyres as i don't think there was any side wall impact as shown in the example.
I have pasted a link where 2 customers are facing the same problem and the stated reason by the complaint is same.
https://www.consumercomplaints.in/audi-india-subject-fw-complaints-regarding-my-...⇄
Thank
Regards
Dishank vekariya
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