[Resolved] Ava Merchandising — hottech watch. ccrn 9483.

Ahmed Sheriff

from Mumbai, Maharashtra

Jun 10, 2019

Address: 500072

I bought a Hottech watch at Kolkata airport. First the piece was given without a charger wire. When this was found and asked, the salesman gave a charger wire. This had a shorter pin and was useless. After 5 days I visited the Ava store at Hyderabad and the sales man replaced the charger wire. I came home and after two days the watch stopped working. When complained the customer care person asked me to collect a replacement from Hyderabad airport. To go to airport and come back I have to spend ₹ 3000. The watch cost is ₹ 1299. Again the CC was contacted. A person asked me to send the watch to the warehouse and gave me an address. I sent it to the address mentioned and the watch came back saying that the address is either incomplete or wrong.

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Jul 20, 2019

Complaint marked as Resolved

AVA Merchandising customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2019

AVA Merchandising Customer Care's response Dear Sir, Sorry for the inconvenience caused to you. we will contact you shortly to provide the solution.

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Comments

Gaurav.sms

from Govardhan, Uttar Pradesh

Sep 9, 2019

Dear Sir,

I bought a smart watch in the month of August 2019 from your store at kolkata airport . It's Sim feature is not since purchase. I tried to call but I did not get any response.