Avanse Financial Services — Irresponsibility

I applied for a loan to study in uk. My loan got sanctioned but it had my brother as co applicant. So they deposited the money on my RBL account created by Avanse as they told they can't change the co applicant's name. We had to wait for another 28 days to apply for visa and we had informed 01 days before that they should remove the lien on my account otherwise the visa would get rejected. When we reached the bank on the day of visa booking the bank informed us that they didn't any kind of confirmation regarding lien removal. We tried contacting the respective person in Avanse and he responded like it will take another some days to remove lien or he will issue loan sanction without my brother's name. We told we want the lien to be removed ASAP as told by them. The person was not even responding properly and my course start date was nearing. I tried calling the customer care service and to my surprise there was no response after repeated calls.
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I'm also facing the same issues with the lien removal from Avanse, I got the loan amount Disbursed in my AUSF bank account to which was opened for this loan propose only and after that I have mailed to Avanse several times regarding the lien removal and they are not responding properly in fact I didn't get any reply from them or any revert to my mails which I have send. Then also I tried many calls to the person who has processed my loan he did not respond to any of my calls or messages and then after I got to know that the said person has left Avanse so I had a big Question then who will look my case, and then the same I tried contacting other staff they said it will be done in few days and then after few days they said send a detail mail of bifurcation of tuition fees and leaving and it's is still going on still this issue is not resolved. I just received my visa also and I need to plan my travel and accommodation and many things lined up as my session has also started online due to UK visas are been delayed. I have mailed my visa copy also and still I have not got any response on that also.
Akshat Vashistha's reply, Jun 30, 2022
Hey! Did AUSF bank letter was accepted by UKVI for funds?

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