[Resolved] Avenues India — Amount not refunded after failed transaction

Tanmoy Mazumdar

from Hubli, Karnataka

Jan 1, 2017

Website: makemytrip.com

On 13th December, 2016 I made two failed transactions on makemytrip.com but amounts of Rs. 6791 and 6591 were deducted from my bank account on behalf of Avenues India Pvt. Ltd. and the transactions id are :[protected] and[protected]. The make my trip complain Reference ID:[[protected]]. Although I called the customer care service of make my trip but they asserted that the amounts were not funded to their account which means that it was deducted from Avenues India Pvt. Ltd. account and still not refunded to my bank account even after 20 days. This shows pure case of irresponsibility from your side and thus I want the refund as soon as possible.

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Aug 6, 2021

Complaint marked as Resolved

Avenues India customer support has been notified about the posted complaint.

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Comments

himanshu228

from Tsrar Sharif, Jammu and Kashmir

Jan 2, 2017

Hello sr I was making movie tickets form book my show my ticket is not confirm but 203 rps is debited from my account Nd ref no is
CCADL10FR3621GAAMOXRQ6 if check my Sbi online that transaction is show that to transfer
Inb avenues transfer India Pvt.ltd

MakeMyTrip India Customer Care

from Gurgaon, Haryana

Jan 6, 2017

Dear Mr. Mazumdar,

Greetings from MakeMyTrip!

We are sorry to read about the issue, In reference to your complaint regarding the failed transactions on 13 Dec 16.
As we have checked and found with our accounts team also and as per them we have not received the payment for the booking.
Hence we request you to check with your respective bank for the same.

Kindly do let us know incase on any further assistance required for booking.

Assuring Best Services.

Regards
Team-MakeMyTripCare