Axio - Capital Float — I'm complaining about a paylater option Scam

The one of the useless bank which never provide proper customer support, some scammer has used my paylater option using Trip money for which I am forced to pay sum of Rs 10000 to the Axio capital float, i have been repeatedly reporting the issue on their support mail but non of them responded, i get only the system auto generated mail.
Ruthless people, they leak datas to the scammers and loot money like this from an ordinary person. Is this the way to cheat customers. I don't know why Amazon is having such a fraud lender as his banking partner.
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they are not helful and sport regarding refund of loan, i pay 12500/- for insurance but not received any valid policy and they demand more amount and complain in CBILL.

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