Azure Hand Casino — Withdrawal disappointment

I had 3 pending withdrawals waiting for me to the value of around $7, 500 I had no answer for why it is taking so long considering all my documents were already verified last year sometime by the time I finally received a email saying that I am able to make a withdrawal I had already played it all back it took them about 2 1/2 weeks to send the email and since then I have deposited over 5, 000 and not 1 win to speak of and still waiting for a win worth withdrawing is it at all possible to get a win to withdraw I had made this casino my only depositing platform after reading other’s comments I’m really stating to doubt my decision now
What is going on here I don’t want to leave so please let me know what is going on