Dear Team,
I am Punithavel S, and my policy number is [protected]. I would like to bring to your attention a discrepancy in the maturity payout of my Sarve Shakti Surakhsa Policy, which I initiated ten years ago with a sum assured of 720000.
Contrary to the terms and assurances provided by the Citibank agent during the policy subscription, my recent maturity payout only amounts to Rs.212325 which is only Rs.32325 more than what I had paid since last 10 years. According to the policy guidelines, I was expecting to receive the sum assured amount along with the accrued interest on the total premium paid.
I request you to promptly investigate this matter and provide clarification on the apparent gap in the payout. Additionally, please inform me of the expected timeline for receiving the correct sum assured amount in my account.
Failure to address and rectify this issue promptly may compel me to explore legal avenues to resolve the matter.
Please find attached premium paid receipt.
I appreciate your immediate attention to this matter.
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