[Resolved] Bajaj Allianz — NCB certificate and Amount reversal

MadhusudanDM

Nov 17, 2020

Address: Bajaj Allianz House, Airport Road, Yerawada, Pune-411006 IRDA Reg. No. 113, BAGIC CIN - U66010PN2000PLC015329 An ISO 27001:2013 Certified Company Connect with us Go Digital, download Caringly Yours App!

I have been facing multiple issues from Bajaj Allianz team since Jan-2020, the issue is still open and has no end to it.
Let me brief you,
1) I have been asking for NCB certificate which I was planning to avail the benefits while buying my new car
Mr Santosh Manager at Bajaj Allianz has misled me unless I sell the vehicle, he won't be able to provide, which he would have done by cancelling the policy or demanding the benefit which I availed during the policy renewal
2) After 30+ mail requests he agreed to provide the NB in Aug-2020 but only soft copy of it, which is of no use I continued my fight again
3) In the month of Sept -2020 he cancelled my policy and confirmed that the pro-rata basis amount will be refunded, but no NCB had copy received, continued my fight
4) Somewhere in October I could receive the Hard copy but no refund
5) Mr, Santosh continued his don't care attitude and no refund yet even after 15+ reminders

I have put grievance head customer service in the loop every time, unfortunately, no one responded and took the ownership of my issue for last 11 months.

I am really fed up of this Bajaj Allianz insurance company, please help me to get rid of this issue.

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Aug 10, 2021

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Nov 17, 2020

Updated by MadhusudanDM I would like to claim compensation of 1000 Rupees for every mail reminder that I have sent for the same issue. Which is nearly 40+ mails, 40000 Rupees as compensation and loss of Rupees 9000.

Verified Support

Nov 18, 2020

Bajaj Allianz Customer Care's response Hi Madhusudan,

We've made a note of your concern. Please share your contact number and email ID via email to [protected]@bajajallianz.co.in so that we can stop this on priority.

We have registered your complaint with Reference No. BA - 1498, keep a note of the same for further procedure. Also, please mention this number in the subject line of the email while sending in your details. Thank you.

Caringly Yours,
Bajaj Allianz General Insurance.

Nov 19, 2020

Updated by MadhusudanDM Dear Bajaj Allianz executive,
Your email ID is not visible in this portal, I have attached the insurance copy details.
Which has policy number, customer ID and many other details which is good enough information to access my mobile number and emailID.
Hope this is helpful to you.
Thanks,
Madhusudan Mudri

Verified Support

Dec 07, 2020

Bajaj Allianz Customer Care's response Hi, we'll surely check and connect with you as soon as possible to share further updates on your concern. Appreciate your patience in the meantime.