| Address: Agra-khemka bajaj |
My vehicle no is-gj18ca0241.
I have pulsar 180 bike 2012 model, i visited your authorised service center at khemka bajaj etmadpur (Pin 283202) for my bike service and parts replacement. They told me that parts of my bike are not available so i should visit branch at agra which is 20 km from my home.
Yesterday i went to khemka bajaj located at azad nagar (282006) for the same. I took estimate for each parts and then service of my bike completed.
At the time of payment they told me that net is not working they wont be able to provide me bill and provided me hand written bill.
I asked for parts wise bill then hand written item wise amount told to me, in that amount in estimate and final bill differs. I asked them why are u charging higher from estimate given, response from your team was as net is not working we have given you rough estimate. But in final bill each part has higher amount from estimate. Proper information should be given before starting service of bike.
After some time senior person over there instead of guiding his team, told his team (For example indicator) ukhaad lo sare indicator wapas.
Seriously what kind of language is that. There is no cost of my time. If his team has done mistake he should have admitted it.
Still after all that i paid all the charges and it was told me that i will receive my bill on whatsapp which i have not received yet and god knows when i will get it.
Story doesn't ends here, when i was going home after paying heavy charges without bill clutch wire of my opens suddenly. I want to ask who is responsible if anything had happened to me in that time.
For what u have charged me if i m facing issues in same day. What kind of service is that.
Somehow i managed to stop my bike and as bike was damaged i and my father (Who is senior citizen) walked around 4 kms carrying such heavy bike. Imagine the kind of pain which i was facing after paying huge amount.
In the end somehow i reached etmadpur khemka branch thinking my issue will be resolved here. But as i entered office at 5.35 pm, a lady over there shouted that time is over, come tomorrow. Without listening and understanding my query just told me to come tomorrow. I asked for timing of showroom, it was informed me that as it is rural area we use to close early. Timing of showroom were not mentioned in entire premise. I think timings should be mentioned for proper guidance to customers.
I told that i want to meet manager over there. A person named anand sharma came and after listening told me that they don't have parts to repair my bike.
My question is that everytime same answer is there that we dont have parts is acceptable??
What is the use of authorised center then??
I informed anand about there staff behaviour and timing he told me that i m not not giving salary to their employees.
I dont understand why managers at workshop or showroom respect customers, are they not important???
Still problem in bike is not solved and i have not received bill yet.
Worst experience at two centres on same day.
Attaching bill and hand written copy for your reference. Please solve my problem on urgent basis and please improve your customer service and teach employees how to talk with customers.
Today i called cc my complaint was registered but still my payment receipt and call from your side is pending.
I want to register my complaint in consumer forum. Please provide me necessary details for the same.
Mobile no -[protected]
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