[Resolved] Bajaj Auto — rude behaviour by the staff

SRIKANTH INGILELA

from Hyderabad, Telangana

Dec 8, 2018

Address: Hyderabad, Andhra Pradesh, 500047

I purchased dominar 400 from sri lakshmi motors located at anand bagh hyderabad recently and behaviour of manager is extremely rude towards customer he literally yells at customers. Since the dominar doesn't have the middle stand i went to get the chain lube at the service center, he yells at me and says we won't do this stupid work. When i'm ready to pay for it. His name is venkata ramana

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Jan 18, 2019

Complaint marked as Resolved

Bajaj Auto customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2018

Bajaj Auto Customer Care's response Hi Srikanth,

Apologies for the inconvenience caused. We value our customers' trust in us and do not encourage any negligence towards them. Kindly call our customer care number at[protected] or register your complaint online by clicking http://bit.ly/2bNK4z5 You can also write to us at [protected]@bajajauto.co.in, our team will provide the required assistance.

Regards,
Team Dominar

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Comments

Eswar Mohan

from Chennai, Tamil Nadu

Dec 10, 2018

Hi,

I bought Bajaj Dominor 400 from Khivraj bajaj -Pallikaranai, Till the first service i have not faced any issues . All was good . After the 1 st service . I faced the below issues

1. Bike gets turned off frequently in traffic situations, and i have to drag the bike myself off the road. (Imagine the bike weight, its not that easy).

2. After that i have to wait for atleast 5-10 mins for the engine to get cool down. and then it will get start after 3-4 attempts.

3. It happened to me thrice. and then i went to the service station. they just plugged one device in my bike and told me they will reset the some codes. and they did that so. But problem was still there .

4.Whenever my bike turned off, i could smell off burnt smell from my bike and the bike will be overheated to the core even i rode the bike for very short dustance . So i thought that . it might be oil issue.

5.Its just been 6 months, and just before two months i gave my bike for the first service. Though
i gave my bike for the second service . its just been rode to 2950kms

6.And got my bike delivered yesterday. It turned off again, I dont know what to do now. I'm extremely stressed now. and always igniting my bike in doubt only. These service people are not at all knowledgeable about the bike,

7.I even ready to spend more money to get my bike to the perfect condition. Someone please help me on this. What should i do now ?

Mail id: [protected]@gmail.com
Number:[protected]
Bike number: TN 07 CP 3057

Bajaj Auto Customer Care's response, Dec 11, 2018

Verified Support

Hi Eswar,

We would like to investigate the issue. Kindly call our customer care number at 1800 233 2453 or register your complaint online by clicking http://bit.ly/2bNK4z5 You can also write to us at customerservice@bajajauto.co.in

Regards,
Team Dominar