Bangalore Electricity Supply Company Limited [BESCOM] — Double payment January 2023-not adjusted or refunded reg

Dear Sir,
BESCOM account id : [protected]
Normally I used to pay BESCOM bills through BESCOM website. During Jan 2023 an amount of INR 2030 was paid through the site but didnt get the receipt and the amount got deducted from my account.

I waited for few days nothing happened.

Inspector from BESCOM insisted that the payment didnt go through and asked me to pay it again as the due date was exceeded.

I made another payment through Bangalore one center (HBR Layout) for an amount of INR. 2030.

In the meanwhile, BESCOM has acknowledged the receipt of amount paid through the website.

However, the second payment made through Bangalore One center was neither adjusted nor refunded.

I wrote several emails to helpdesk of BEscom, but of no use till date.

Unfortunately, I missed the Bangalore One receipt.

Both payments are made to my account Id mentioned above...It must reflect in their system..

Request your support.