Bangalore Electricity Supply Company Limited [BESCOM] — Regular power cut

Address: rangamaruthi layout, seegehalli gate magadi main road bangalore 91

Hello TEAM,
reaching out for help

I am a resident of Rangamaruthi layout seegehalli gate bangalore 560091.
there is a frequent power cut since two years, two times everyday.
i take a call to line mans and complaint to respective anjananagar bescom,
the person is very rude says go complaint anyone ([protected]) and line man whenever i call he says im off duty or im not available to you why do call me ([protected]). then i tried reaching out to Assistant engineer who says ill give permanent solution and power goes off same like everyday and this scenario repeats. i need a permanent solution for which i have reached here to raise a complaint. if this issue is solved ill have good time to work . without electricity there is no work no food kindly please do the needful.
AE number ([protected]).