Bangalore University — degree certificate not received

Address: 43/220, East Park Road 17th Cross, Adj. World Music Conservatory, 560055

Website: www.bangaloreuniversity,ac.in

I have completed b a music course from bangalore university in the year 2015 and applied for degree certificate. But so far not recived.
My regn no is 12q9a71006. Several visits to pareeksha bhavan has been of no use. No proper guidance as to whom to contact. Repeated requests to the registrar examinations, vice - chancellor. A letter to the editor in deccan herald was also published but there has been response from any concerned.
Passing the exam in the university is easy but getting the degree completion certificate is really a daunting task.