Bangalore University — not issued convocation certificate on time

I have completed my b.com {finance} in june 2015, i have applied convocation certificate on 2016, most of my classmate gots their certificate that we apllied in the same time.. Most of the employers asked the certificate to show on the time of interviews.. Till today they didnot issued my certificate. There is nothing information about delayed of issuing my certificate. I dont know where to complaint it. Need help..
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Bangalore University customer support has been notified about the posted complaint.
 
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I'm studying 6th sem BSc and had only one backlog in 5th sem.
I had to do MSc without wasting a year, so plz help me to write backlog in 6th sem
Thz

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