Bangalore University — Results on hold

I'm sahana from surana college bangalore university. I wrote my 5th semester final exam and got the results I passed all the subjects but my one subject result is missing in 5th sem result ( INCOME TAX) i requested in my college to send the information to Bangalore university that my marks are missing they checked if I was present for the exam and all my details were correct, and all the required information is sent to the university but it's been 6 months that i still didn't receive my result they even mentioned not to pay any fine as the results are missing from the university, not student's fault so it's my sincere request to Bangalore university to provide my result as soon as possible because now I've already received my 6th sem result as well and 5th sem is still held. I have received internal assessment marks but not theory marks for 5th sem. Please look for this and resolve as soon as possible