Bangalore University — staff behaviour and delay in getting the official transcripts

Address: No. 127, 1st Floor, 3rd Cross, Jayappa Layout, Kudlu Gate, Bangalore, Karnataka, 560068

We have applied for official transcripts in bangalore university and right from the beginning, none of the staff members talk properly and with respect, they are very rude and act as if they are doing a favour to us in spite of charging the money for their services. Its supposed to be given within 15 days but they are making us run from pillar to post even after 20 days, some officials who are supposed to sign and seal are not available for continuous 2 days and no backups for them. The person by name mahesh who is supposed to help us with this was so rude and offensive, he said some officer needs to come but he wasn't aware when he'll come. Their words and behaviour unfortunately shows how unethical they can be and bangalore university is losing its identity because of such bad staff. Will they ever be corrected? Will the government officials ever become people friendly? Will anyone ever take any action against them to correct them?