Bangalore Water Supply & Sewerage Board [Bwssb] — bill paid online but still not updated in bwssb website

Address: #55,4th Cross, Muniveerrappa Layout, Near Mother Theresa School, Shampura, Bangalore, Muniveerappa Layout, 560045
Website: BWSSB

I have paid the water bill of rupees 5086/- on 08/07/2019 with transaction number ne[protected].

Now again we have received a bill of rupees 5476/-. It seems it is not updated on the bwssb website.
However when i visited the water service station with the online payment receipt they are not accepting that bill.

Please help on how to resolve this issue.
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BWSSB had initiated installing sewage pipes using JCB, and have broken most of the pipelines in our street, all the lines connecting to the septic tank are broke,

After lying the pipes, they simply closed the dug holes and left and in spite of raising the complain, there is nobody who is come to have this fixed.

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