Bangalore Water Supply & Sewerage Board [Bwssb] — Billing Issue - I am being forced to pay 40,000 extra

Address: 560056

Website: bwssb.gov.in

I have small cafe in Mallathalli. It is one of the shops in a building that has 2 houses in the first floor & 3 shops in the ground floor.

The consumption Type in bill was always partial ND. For 3 months in between they made it Full ND because of which the bill amount spike up almost 3 times (almost 40, 000 extra than my regular bills).

After repeated written complaints & attending an Adalat in February they have now changed the Consumption Type back to Partial ND however they are forcing me to pay the huge bills I had got because of their mistakes.

The AEE had assured that they will calculate the bill as per Partial ND & adjust the amount in the next bills (as I did pay half amount last month - they kept telling me that without this half payment they cannot take up the complaint in Adalat).

For a stupid mistake that was committed by the water man & bill collector - AEE & everyone are forcing me to pay 40, 000 penalty. I need help to sort this out & get my refund. It was always Partial ND (Non - domestic) till October last year and even now it is Partial ND (feb & March bill) - they calculated the bill as Full ND (Commercial) for Nov 2016, December 2016 & January 2016 which has no grounds.

On top of this the bill collector, water man everyone would threaten us that it will become more of a problem if we complain to AEE or anyone else. This is an extreme case of harassment from BWSSB. I need justice.

Thanks,
Jagadish