Bangalore Water Supply & Sewerage Board [Bwssb] — E-162297 - Paid on September 21 to BWSSB but not credited

Dear Madam /Sir's,

I paid the BWSSB bill (Rs.5995/-) on September 21, 2022 through Kotak Bank Bill payment portal, but the amount was not credited to the account and again in the next bill the amount was shown as arrears. Again on December 8, 2022 I paid Rs.8, 644 through phone banking.

I requested the bank to credit Rs.5995 paid on September 21, 2022 but got the response (Please see the e-mail below) from bank that the amount has been settled at BWSSB account.

Kindly credit the proceed to my account E-162297 and oblige.

Thank you and best regards
Afrose Khan

Dear Customer,

This is to inform you that your reference type has been rejected:

Reference Number

: Ref#1-[protected]

Customer Name

: L AFROSE KHAN

reference type

: Dispute regarding online transaction through Net Banking

Date of Request and Time

: 19-Dec-2022 09:02:58 PM

Your dispute regarding the online transaction has been rejected as the amount is settled in the merchants account.

For any queries in this regard, please contact our 24X7 Customer Contact Centre at [protected] (local call charges apply), (For security reasons & seamless experience, kindly call only from your registered Mobile Number and validate with Phone Banking Pin or Debit Card/Credit Card Pin on the Interactive Voice Response (IVR)) or visit any of our branch.

"In case you are not satisfied with our handling of your request(s), you may approach our Grievance Redressal Desk. The details of the same are available on https://www.kotak.com/en/customer-service/grievance-redressal/banking-service.ht...⇄ .”

Thanking you and assuring you of our best services at all times.

Best Regards,

Kotak Mahindra Bank Ltd.