Bangalore Water Supply & Sewerage Board [Bwssb] — Excess billing

Address: 560086

Hi,
I am residing in the Mahalakshmipuram area, Bangalore. We are under the jurisdiction of BWSSB, Modi Hospital Road, Mahalakshmipuram, Bangalore.

Our old meter was changed to a new one in Aug 2016 as has been done all over our locality. But due to wrong reading in the Aug 2016 bill wherein the Change in the meter and its reading number has not been accounted, our water consumption was shown as 90, 000 Liters per month instead of the average of 16, 000 - 17, 000 Liters per month. Please refer attachments.

This error has been brought to the notice of the office by physically giving a letter. But till date the error has not been rectified and the Feb 2017 bill is showing Rs.8, 698/- as due. Number of complaints to the AE there has not solved this issue.

Please refer the consumptions graphs from Mar 2016 to Jul 2016 and beyond. The spike in the consumtion is clearly due to the change in the meter and not taking care of the offset reading in Aug 2016. Further, the department is trying to slowly reduce the consumption to approx. 20, 000 liters which was the original consumption before the meter change. All this shows that the department is trying to hide their mistake and making the consumer pay.

Please refer all the attachments and the complaint and the acknowledgement received. Hope this will be resolved at the earliest.