Bangalore Water Supply & Sewerage Board [Bwssb] — exorbitant billing and unreasonable billing: - bwssb consumer number e-250846 earlier complaint ref:[protected]

Address: 32/1 4th a Main Shamanna Gowda Layout Saraswatipuram Ulsoor Bangalore 560009, 560025

This has reference to bills generated by your officials for Rs.32, 735. This bill is for a 4 month period which translates to Rs.8184/- per month. The amount billed has no connection with actual / historical usage.

|In this regard would like to bring to your notice of the following:-

Our Average monthly billing for 2017 & 2018 is Rs.678/- & Rs.413/- per month respectively.

Yearly Bill for Rs.2017 & Rs.2018 Rs.8135/- & Rs.4957/- respectively.

Amount paid by me from Jan 2019 to June 2019 Rs.10, 200/-

Bills generated by you from Jun 2019 to Oct 2019 Rs.32, 735/-

Total bills for year till Jan 2019 to Oct 2019 Rs.42, 935/-

How can you bill me Rs.42, 935/- in a mere 10 months when my entire usage for 2017 & 2018 is Rs.13092/- only. You have billed 3 times the usage of 2 years for just 10 months. That clearly shows the fault is at your end.
We have met your officials Mr. Murthy for reversal of bill and corrective action from BWSSB. We have asked Mr. Murthy to send a representative from BWSSB to our home which was bluntly declined to. Mr. Murthy gave us advice on how to check and when we followed his guidance there was nothing wrong.

We went again to BWSSB Office to meet Mr. Murthy with our feedback. We were told Mr. Murthy has got transferred. We met Mr. Panchanathan and asked for immediate reversal of bill and a visit to our home. Our request was bluntly declined to by Mr. Panchanathan. Subsequent to our visits we had interactions over phone and there was no change in the response pattern. With no support from visits to your office our only option was to interact with BWSSB officials who come home for meter reading and bill generation.
We spoke with your meter reading representatives and we were told that they cannot do anything in this regard. They also told us that they are getting complaints from several others about excess bill due to faulty meters and asked us to submit a complaint online if we do not get response from officials. ( In this regard we would also like to inform you that Mr. Murthy had come to my home in 2018 with a new meter and the same was replaced by him immediately.) Now we are having our own as to why meter was replaced without any initiative from our end. We have a feeling the meter was replaced to generate exorbitant bills for reasons best known to your officials.

On hearing from your meter reading representatives we immediately starting online for similar complaints. We checked online for issues faced by other consumers and we were shocked to see that Consumer Forum and BWSSB websites are flooded with complaints about excess billing due to faulty meters. We were shocked to read from Deccan Herald and Times of India that you have generated a monthly bill of 3 lakhs on a 3 member family. The link along with other related likes are given below which once again proves that your claim of Rs.32, 735 is false and the bill was generated to cover your own issues:-

https://timesofindia.indiatimes.com/city/bengaluru/bwssb-slaps-rs-3l-monthly-wat...⇄
https://www.deccanherald.com/city/faulty-meter-raises-water-bill-rs[protected].h...⇄
https://www.deccanherald.com/content/530966/government-palike-owe-bwssb-crores.h...⇄
https://www.consumercomplaints.in/bangalore-water-supply-sewerage-board-bwssb-bw...⇄
https://www.consumercomplaints.in/bangalore-water-supply-sewerage-board-bwssb-ma...⇄
https://www.consumercomplaints.in/bangalore-water-supply-sewerage-board-bwssb-rr...⇄

We are a family of four residing in a 600 square feet and our monthly billing for several years is around Rs.450/- per month. We are not responsible for faulty meters, software issues or manual errors of your officials. We are furnishing our billing history for corrective action at your end. In this regard we would also like to point out that we have a borewell at home and we use BWSSB water supply to the bare minimum. You can send your officials to our home to cross check the same if need be.

We are forced to put up this complaint online as there is no response from your officials in person or over phone. Please send us a revised bill on actual / historical usage.

You are advised to refrain from generating bills as per your whims and fancies and If you still continue to harass us with exorbitant and unreasonable billing we have no option but to bring to notice of media and escalate to higher ups in the hierarchy.

Regards

N. R. Satish
32/1, 4th A Main,
Shamanna Gowda Layout,
Saraswatipuram,
Ulsoor,
Bangalore – 560008.