Bangalore Water Supply & Sewerage Board [Bwssb] — Getting penalty for glitch in the water bill online payment system for so fault o[censored]s

Address: Jaladarshini Mini Bengaluru, near New BEL Road, Bengaluru

Dear Sir/Madam,

I am the resident of 106, 3rd Main KGE Layout, New Bel Road, Bengaluru 560094.

Each month I am trying to pay monthly bill online. Unfortunately it is getting rejected afterwards. This is not possible for a customer to know since it is not getting rejected immediately after making the payment but later.

Now I see that penalties have accumulated over the last four months for non-payment. Although I am an old lady, I eventually had to visit physically the BWSSB office located near New BEL Road this morning and was told that there are some issues with the online payment of water bill. I cleared all my dues.

Transaction details are given in the attached photo.

Jaladarshini Mini Bengaluru water bill MJD[protected]

I would like to know why we are being penalized for a technical problem of the BWSSB? I also found out that there is no ECS facility. I am being a senior citizen lady, this is harassment only.

Please address the issue and take corrective action.

Thanking you,

Ms. Swati Chatterjee