Bangalore Water Supply & Sewerage Board [Bwssb] — no cauvery water supply in jp nagar

Address: 560078

I reside in Vinayaka nagar 5th cross Jp nagar 5th phase. We are not receiving Cauvery water from 2 months . Bwssb says it is your problem, get plumber to check the connection . We got plumber from bwssb .. Prakash.. he took 5.5k and said he is giving direct connection . Still no Cauvery water. Please guide whom to contact. Despite paying money and bills on time looks like the government is actually useless in taking action